Terms of Service
1. Definitions
Throughout these Terms, the following defined terms have the meanings specified below:
- "Service": All websites, applications, software, AI systems, content, and features provided by Synapse.
- "AI Content": Any content, insights, and recommendations generated through artificial intelligence models within Synapse.
- "User Content": All information, check-in logs, journal entries, and submissions provided by a User.
2. Eligibility
The Service is not directed at, and is not intended to be used by, any individual under the age of thirteen (13) years. Users register on the basis of self-attested age information; a parent or guardian who believes a child has registered without appropriate consent should contact synapserewire@gmail.com. Synapse reserves the right to refuse registration, suspend access, or terminate accounts at its sole discretion.
3. Account Registration
Users agree to provide accurate, complete, and current information. Users are solely responsible for maintaining account confidentiality and assume full responsibility for all activities conducted through their account.
4. Description of Service
Synapse provides AI-powered productivity, habit-building, behavioral support, educational guidance, goal management, accountability tools, and related features. Service functionality may change without prior notice.
5. No Medical or Clinical Services
THE SERVICE DOES NOT PROVIDE MEDICAL CARE. Synapse is not a healthcare provider. Information provided is for informational, educational, and self-development purposes only. Users should seek qualified professional assistance for medical, psychological, or mental health concerns.
6. Crisis and Emergency Disclaimer
Synapse uses automated pattern-matching and an AI classifier to scan certain messages (check-ins and AI coach chats) for language suggesting self-harm or suicidal risk, and displays crisis-support resources (including KIRAN in India and 988 in the United States) when detected. THIS DETECTION IS AUTOMATED, IMPERFECT, AND NOT GUARANTEED TO CATCH EVERY INSTANCE - it must never be relied upon as a substitute for real emergency services. THE SERVICE IS NOT DESIGNED FOR EMERGENCY RESPONSE and does not monitor users in real time or dispatch emergency responders. Users experiencing thoughts of self-harm, suicide, violence, or immediate danger should immediately contact local emergency services or a crisis hotline directly.
7. Artificial Intelligence Disclosure
AI-generated outputs may contain inaccuracies, omissions, biases, or hallucinations. Users acknowledge that AI-generated content should not be relied upon as the sole basis for important decisions. Synapse does not guarantee accuracy or fitness of AI outputs.
8. User Content
Users retain ownership of User Content. Users grant Synapse a worldwide, non-exclusive, royalty-free license to host, process, analyze, and use User Content solely for operation and improvement of the Service. Confession, check-in, mood, and trigger-tracking content is not used to train AI models unless a user separately opts in, and is deleted from active systems within a defined period after account deletion, as detailed in the full Privacy Policy.
9. Prohibited Conduct
Users agree not to engage in any of the following prohibited activities:
- Violate any applicable local, national, or international laws or regulations.
- Attempt unauthorized access to user accounts, servers, or internal databases.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Interfere with, compromise, or disrupt platform security, stability, or integrity.
- Distribute viruses, malware, worms, or other harmful malicious software.
- Scrape, crawl, harvest, or extract data from the Service without prior written consent.
- Impersonate any person, business, or entity, or misrepresent affiliation.
- Use the Service for any fraudulent, abusive, or unlawful purpose.
10. Intellectual Property
All Service components, software, designs, interfaces, trademarks, AI systems, and algorithms remain the exclusive property of Synapse. Users receive only a limited, revocable, non-transferable license to access the Service.
11. Fees, Subscriptions & Billing
Certain features may require payment. Fees may be modified at any time. Except where required by law, payments are non-refundable. Failure to pay may result in suspension or termination.
12. Third-Party Services
The Service may integrate with third-party providers. Synapse does not control third-party services and shall not be responsible for third-party content, actions, policies, or security incidents.
13. Privacy
Collection and processing of personal information is governed by the Privacy Policy. Users consent to processing, storage, and transfer of information necessary to provide the Service.
14. Termination
Synapse may suspend or terminate access at any time. Upon termination, licenses cease immediately. Liability limitations, indemnification, arbitration provisions, and IP protections survive termination.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SYNAPSE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNAPSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. AGGREGATE LIABILITY SHALL NOT EXCEED USD $100 OR THE TOTAL AMOUNT PAID BY THE USER IN THE PRECEDING 12 MONTHS. Nothing in this clause limits liability for Synapse's gross negligence, willful misconduct, or fraud, or any liability that cannot lawfully be excluded under applicable law.
17. Indemnification
Users agree to defend, indemnify, and hold harmless Synapse from any claims, losses, liabilities, and legal fees arising from use of the Service, violation of these Terms, or infringement of third-party rights.
18. Force Majeure
Synapse shall not be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, internet failures, cyberattacks, governmental actions, or other force majeure events.
19. Dispute Resolution & Arbitration
Any dispute arising from these Terms shall be resolved through binding arbitration. Users waive rights to jury trials and class action participation where legally permissible. Arbitration shall be conducted confidentially.
20. Governing Law
These Terms are governed by the laws of India for Indian users and by applicable United States federal and state law for United States users, as further detailed in the full Terms and Conditions. Any matter not subject to arbitration shall fall within the exclusive jurisdiction of competent courts as specified therein.
21. Data Protection Compliance
Synapse is designed to respect privacy and comply with applicable data protection legislation:
- Digital Personal Data Protection Act, 2023 (DPDPA): Indian statutory standards for data fiduciary obligations.
- Information Technology Act, 2000 & IT Rules, 2021: Applicable cyber-law and intermediary guidelines.
- General Data Protection Regulation (GDPR): Framework for users residing in the European Union, European Economic Area, and United Kingdom.
- California Consumer Privacy Act (CCPA/CPRA): State privacy disclosures for California residents.
22 - 28. Additional Provisions
- Modifications: Synapse reserves the right to modify these Terms at any time. Continued use of the Service constitutes acceptance of updated terms.
- Electronic Acceptance: Acceptance through checkbox selection, click-through mechanisms, or account registration constitutes a valid electronic signature.
- Beta Features: Experimental, preview, or beta features are provided on an "as available" basis without express or implied warranties.
- Service Availability: Synapse makes reasonable efforts to ensure uptime but does not guarantee continuous uninterrupted service availability.
- User Feedback: Submission of user feedback or suggestions grants Synapse a perpetual, royalty-free license to use and incorporate such recommendations.
29 - 37. Final Provisions
- Assignment: Synapse may assign or delegate its rights and responsibilities under these Terms without restriction.
- Entire Agreement: These Terms and the Privacy Policy constitute the full and integrated agreement between the user and Synapse.
- Export Controls: Users agree to comply with all domestic and international export control and sanctions regulations.
- Severability: If any provision of these Terms is deemed invalid or unenforceable, remaining provisions shall remain in full force and effect.
- Reservation of Rights: All rights, title, and interest not expressly granted to the user are reserved exclusively by Synapse.
Contact
Synapse · Email: synapserewire@gmail.com · Grievance Officer: synapserewire@gmail.com